So, I've been at my new job for six weeks now. I answer phones at a call center for a housecleaning service. People call in; I tell them about our services; figure up a quote for their home and (hopefully) get them to schedule a cleaning. After doing this approximately 100 times so far, I have memorized the script. I don't think this is any major accomplishment...I would think after reading through anything 100 times, you would have it memorized.
My favorite part of my job: going through the script with an accent. The service I work for has several offices in Canada, so we frequently speak with Canadians. Oftentimes I won't realize I'm speaking with an accent until I'm halfway through the script. This isn't a new thing for me; I've noticed before that when I'm around people who are speaking English with accent, I start emulating their speech. I'm not saying I imitate accents well, it's just something I subconciously do.
My least favorite part of my job: people who get mad at me because they don't like the price I quote them. You wouldn't believe how angry some people can get when they want their house cleaned, but they don't want to pay the price you quote them. Come on people, I didn't make up the prices, I'm just quoting them for you -- don't kill the messenger.
One interesting thing I've learned at this job: complete strangers will tell you a lot more than you wanted to know about their lives when they can't see who they're talking to.
One of the most important things I will take away from this job: to be especially nice to anyone I talk with on the phone in any kind of service industry job...and you should too. Trust me, anyone you're talking to on the phone for a company has already talked to several mean people that day, so make their day a little bit brighter by being cordial and patient.